At JOLLYING, we understand the importance of your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

We may collect personal information from you when you visit our website, make a purchase, or interact with us in any way. We will only collect and use personal information which is necessary to comply with our legal obligations and to assist us to administer our business and provide you with the services you request. The types of personal information we may collect include:

• Name
• Email address
• Mailing address
• Phone number (We could not proceed the shippment without it)
• Payment information (such as credit card details)

When ordering or registering on our site, as appropriate, you may be asked to enter the following information: your name, e-mail address, mailing address and phone number. You may, however, also visit our site anonymously.

How Do We Use Your Information

We use the information you provide to us for the specific purposes for which you provide the information, as stated at the time of collection, and as otherwise permitted by law. The information we collect from you may be used in the following ways:

To personalize your experience

(your information helps us to better respond to your individual needs)

To improve our website and your shopping experience

(we continually strive to improve our website offerings based on the information and feedback we receive from you)

To improve customer service

(your information helps us to more effectively respond to your customer service requests and support needs)

To process transactions including executing your payments and delivering the purchased products or services requested.

To administer a contest, special promotion, survey, activity or other site feature.

To send periodic emails

The email address you provide for order processing, may be used to send you important information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.

To send periodic SMS messages

The phone number you provide during customer registration and/or order processing, may occasionally be used to send you important marketing and promotional information related to products and services that may be of interest to you.

Data Security

We take the security of your personal information seriously and have implemented appropriate technical and organizational measures to protect it from unauthorized access, disclosure, alteration, or destruction. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Do We Disclose Any Information To Outside Parties

We do not sell, trade, or otherwise transfer to outside parties your personal information. This does not include trusted third parties who assist us in operating our website, conducting our business, executing payments, delivering purchased products or services, sending you information or updates or otherwise servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Legal Basis For The Processing of Personal Information

If you are located in the European Economic Area (“EEA”), our processing of your personal information will be based on the following: To the extent that we obtain your consent for the processing of your personal information such processing will be justified pursuant to Article 6(1) lit. (a) of the General Data Protection Regulation (EU) 2016/679 (“GDPR”). If the processing of your personal information is necessary for the performance of a contract between you and us or for taking pre-contractual steps upon your request, such processing will be based on GDPR Article 6(1) lit. (b). Where the processing is necessary for us to comply with a legal obligation, we will process your personal information on basis of GDPR Article 6(1) lit. (c), and where the processing is necessary for the purposes of our legitimate interests, such processing will be made in accordance with GDPR Article 6(1) lit. (f).

Your Rights

We take reasonable steps to ensure that your personal information is accurate, complete, and up to date. You have the right to access, correct, or delete the personal information that we collect. You are also entitled to restrict or object, at any time, to the further processing of your personal information. You have the right to receive your personal information in a structured and standard format and, where technically feasible, the right to have your personal information transmitted directly to a third party. You may lodge a complaint with the competent data protection authority regarding the processing of your personal information.

How Do We Protect Your Information

You are responsible for your own username and password safety and security on Jollying. We recommend choosing a strong password and changing it frequently. Please do not use the same login details (email and password) across multiple websites.

Do We Use Cookies

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you have allowed it via your settings). This enables the sites or service providers systems to recognize your browser and capture and remember certain information.

How long do we retain your information?

We will retain your personal information for as long as it is necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by tax, accounting or other applicable laws.

Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time without prior notice. Any changes will be effective immediately upon posting the revised Privacy Policy on this page.

Contact Us

If you have any questions or concerns about our Privacy Policy or the handling of your personal information, please contact us at service@jollying.com.

Shipping Policy

Section 1 - FREE WORLDWIDE SHIPPING

Our website offers Luggages、bags and luggage accessories shopping for customers in North America, Europeand Oceania.If you are unable to complete the purchase in your area, please contact service@jollying.com

Section 2 - SHIPPING TIME
We dispatch within 48 working hours (pre-sale items excluded) unless in the case of a force majeure. 

We offer the following shipping methods for domestic and international orders:

• Standard  Shipping: Estimated delivery within 10-15 business days.
• Expedited Shipping: Estimated delivery within 7-10 business days.

Please note that delivery times are estimates and may vary depending on your location, shipping method selected, and other factors beyond our control.

Please check the following table for references in specific cases.

Note: All products require 1-2 Business Days of production time, which is not included in

Section 3 - Shipping Restrictions

We do not offer shipping to the following:

Section 4 - Shipping Methods

JOLLYING utilizes different carriers to ensure timely delivery of your items. We work with a variety of shipping carriers around the globe, our shipping partners include but not limited to UPS, DHL, 4PX, UPSP, EUB, EMS etc. We will choose the best shipping carrier option available for your order so your parcel will arrive at yours ASAP

The merchandise you order may be filled from several locations, and items may arrive separately. In such cases, you will not incur additional shipping charges, and your shipping charge (if applicable) will be split across multiple packages when your order is shipped.

Please note: We are unable to provide delivery to PO/BO BOX addresses and military addresses. Please provide a residential address, and the products will be delivered directly to your home.

Once a package has been declared "delivered" by the local courier, UPS, DHL, 4PX, UPSP, EUB, EMS etc, we have no further liability. Stolen or missing orders "after delivery" are the responsibility of the purchaser and will not be refunded/reshipped. We will make every effort to assist and give advice/support, verify delivery etc. If the shipping issue is the fault of the carrier, such a "declared lost" shipment or “returned to sender”, for example, we will help and send a replacement order.

The customer is responsible for any customs fees, import duties, or taxes imposed by your country’s customs department.

Shipping carrier delays, weather delays, or international customs inspection delays are beyond our control.

If you do not receive your item on time, please contact us for further assistance.

Section 5 - Do You Provide Tracking Information?Order Processing

Yes, once your order ships, you will receive an email containing your tracking information. Please note that for free shipping orders, tracking information may not always be available. 

Section 6 - My Tracking Says "No Information Available at the Moment."

For some shipping companies, it may take 1-3 business days for the tracking information to update in the system.

Please be aware that items in the same purchase may be sent in separate packages, even if combined shipping was specified.

Section 7 - If You Have Any Other Questions

Should you have any additional inquiries, please do not hesitate to contact us, and we will do our best to assist you.

Email：service@jollying.com

Support Time: Mon – Fri: 9 AM-5 PM EST

What’s your return and exchange policy?

Transforming travel is our mission, and we stand by the quality and design of everything we make. We want you to love everything about JOLLYING products, too—which is why we offer free returns and exchanges on unused items for 30 days. We are only able to accept returns on unused items, so please gently test your products at home before traveling with them. Here’s how:
 
Take your suitcase for a spin indoors, preferably on carpet, to test out our 360-degree, buttery smooth wheels.
Try out your suitcase’s interior compression system by packing in as many outfits as you can. 
Keep your suitcase’s lock set to 0-0-0 until you’re sure you want to keep it. 
Keep your original packaging—you’ll need it if you want to return your order.
If everything is to your liking, it’s time to make things official! You’re ready to get Jollying.

Cancellation

We will deal with your order and ship it out for you within 24 hours. You are able to cancel your order within 24 hours if you need to cancel and we will deal with the refund in 1 business day if the order has not been shipped. Order can not be canceled after the item has already shipped.

Refund Eligibility

To be eligible for a refund, please ensure that:

• Items returned must be in their unused condition with the original packing. No impact on secondary sales. We do not accept a returned item that’s used, worn, damaged, washed or altered in any way. 
• You provide proof of purchase (such as an order confirmation email or receipt). 

Refund Process

To request a refund, please contact our customer support team at service@jollying.com with your order number and the reason for your return. Once your request is received and approved, we will provide you with instructions on how to return the item.

Please note that you will be responsible for return shipping costs unless the return is due to a defect or error on our part. We recommend using a trackable shipping service to ensure that your return reaches us safely.

Return & Exchange Address

For any return or exchange application, please contact us by email (service@jollying.com) in advance and return the goods after getting the approval. We don't accept returns without prior request.

Refund Timeline

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 2 business days. 

For PayPal refunds, please allow up to 24 hours for the transaction to appear in your account. For credit card refunds, it usually takes 7 days, but the time may vary by bank, with some taking a few days and others taking a few months.

Non-Refundable Items

Please note that certain items are non-refundable, including:

• Gift cards
• Downloadable software products
• Personalized or customized items
• The original shipping fee and insurance

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at service@jollying.com so that we can resolve the issue promptly. We may require photographic evidence of the damage or defect to process your refund or exchange.

Note: 1.Free return is available for quality problems only.
          2. Return is available for once only.

Contact Us

If you have any questions or concerns about our refund policy, please don't hesitate to contact us at service@jollying.com. Our customer support team is here to assist you and ensure that you have a positive shopping experience with JOLLYING.