At JOLLYING, we strive to provide you with a seamless and reliable shipping experience to ensure that your orders reach you in a timely manner.

Order Processing

Once you place an order on our website, please allow 1-3 business days for us to process and prepare it for shipment. During peak season or promotional periods, processing time may be slightly longer, but we will do our best to send your order to you as soon as possible.

Free shipping is available for purchases over $100 at JOLLYING. If the purchase is less than $100, the customer will be responsible for the shipping fee.

Shipping Methods

We offer the following shipping methods for domestic and international orders:

• Standard Shipping: Estimated delivery within 10-15 business days.
• Express Shipping: Estimated delivery within 7-10 business days.
• International Shipping: Estimated delivery times vary depending on the destination country and shipping method selected.

Please note that delivery times are estimates and may vary depending on your location, shipping method selected, and other factors beyond our control.

Shipping Rates

Shipping rates are calculated based on the weight of your order, destination, and selected shipping method. You can view the shipping cost for your order during the checkout process before making a payment.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number and instructions on how to track your package. You can also track your order directly on our website by visiting the "Order Status" page and entering your order number and email address.

International Shipping

For international orders, please note that customs duties, taxes, and fees may apply upon delivery. These charges are the responsibility of the recipient and are not included in the total cost of your order or shipping fees paid to us.

Delivery Issues

If you encounter any issues with your delivery, such as delays, lost packages, or damaged items, please contact our customer support team at service@jollying.com with your order number and details of the issue. We will work with our shipping partners to resolve the issue and ensure that you receive your order as quickly as possible.

Contact Us

If you have any questions or concerns about shipping and delivery, please don't hesitate to contact us at service@jollying.com Our customer support team is here to assist you and ensure that your shopping experience with JOLLYING is hassle-free.