If you receive a faulty product or an incorrect order, please return it to us within 7 days of delivery. We will provide a full refund (including shipping fees) or a replacement.
If you ever find yourself less than satisfied with your purchase, don't hesitate to reach out to us at service@jollying.com within 30 days of delivery. Our dedicated support team will be delighted to help and will strive to provide a prompt response within one business day.
Important notes:
- This return policy applies to direct end-user consumers who purchase our products from jollying.com.
- All items must be returned in their original condition, including the original JOLLYING packaging.
- Please note that adhesive products that have been used can not be returned.
- Customized items, unless due to an error on our part, are not eligible for a refund or replacement.
- Items that are damaged due to misuse, lack of care, mishandling, accident, abuse, or other abnormal use are not eligible for a refund or replacement.
- For non-quality related returns, JOLLYING will refund the cost of the returned product only.
- Customers are responsible for the return shipping fees for non-quality related returns.
- Customers are responsible for any damage to items or loss during shipping for non-quality related returns.
- Items must be returned within 7 days after the initial application.
- Refunds will be processed within 7 business days after we receive the returned items.
Exchanges
We will happily help you process an exchange within 30 days of delivery. The item will need to be returned to us in its original condition with the packaging intact. Please reach out to service@jollying.com for help.
- For returning original items, please initiate the return process within 7 days after receiving the product. Customers are responsible for covering the return shipping fees. Additionally, customers will be responsible for the postage fees of the replacement parcel.
- Refunds will be processed within 7 business days after we receive the returned items.
Please email service@jollying.com and state the following:
- Order Number
- Reasons for Return
1. Didn't suit me
2. Wrong / Defect Product (Please include pictures)
3. Not what i was expecting
4. Other Reasons
Our customer care team will advice you the rest steps
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
We are very sorry to hear that you have received a wrong order. Please get in touch with us at service@jollying.com and we will provide you with further instructions.
You can exchange a purchased product within 30 days of delivery. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund nor exchange.
To be eligible for an exchange, your item must be unused, not customized and in the same condition that you received it. It must also be in the original packaging.
To exchange an item or order, contact us with service@jollying.com and we will provide you with our current return address.
Processing your return usually days.
However, we will send you an email update as soon as we have received and checked your returned product(s).
Feel free to contact with us through our email customer service service@jollying.com to check up on your return.
Processing a refund usually takes up to 7 business days after we have received the returned item(s). If you have any problem, please feel free to contact with us under service@jollying.com.
To make sure that all customers will received a complete, defection-free product, the products returned must be in a resellable status. We are sorry that products without the original packaging cannot be returned.