After-sales service
Welcome to Jollying's after-sales service page. We are committed to providing excellent customer service and satisfaction. If you encounter any problems after your purchase, our after-sales service team is always here to help you.
Return and Exchange Policy
conditions: The product must be kept in its original packaging, unused, and with complete accessories.
Time limit: Within 10 days from the date of receipt of the product.
Return and exchange process:
1. Contact our customer service team to obtain a return authorization.
2. Fill out the return application form and send it back with the product.
3. We will process the refund or exchange after receiving the product and confirming that it is correct.
Cost: Return postage is borne by the customer, and exchange is free of charge.
Warranty Policy
Warranty coverage: product quality issues (excluding man-made damage).
Warranty period: 1 year from the date of purchase.
To apply for warranty service:
1. Provide proof of purchase and product photos.
2. Contact our customer service team to explain the details of the problem.
3. Send the product back according to the customer service instructions, and we will repair or replace it.
Repair service
Repairable products: All products within the warranty period and eligible for warranty.
Repair cost: Repair costs within the warranty period are free, and repair costs outside the warranty period depend on the specific situation.
Repair time: Generally 7-10 working days.
FAQ
Please contact our customer service team through the customer service hotline or email, provide the order number and reason for return, and we will guide you through the return process.
In general, we will complete the processing within 5 working days after receiving the returned goods.
During the warranty period, if the product is damaged due to quality problems, the repair fee is free.
Contact information
Service hours: Monday to Friday, 9:00-18:00
Email: service@jollying.com
We will reply within 24 hours
Service hours: Monday to Friday, 9:00-18:00
Customer Feedback
Your opinions are very important to us. Please submit your feedback or suggestions. We will read them carefully and continue to improve our services.