PEBBLE 20"

• Shell Material: Aviation-grade, waterproof polycarbonate hard shell, designed to resist pressure and maintain its shape.
• Folding Layer: Made from wear-resistant, scratch-resistant, and splash-proof Oxford cloth, ensuring easy cleaning and durability.
• Universal Wheels: High-quality 360° spinner wheels for effortless maneuverability.
• Design Details: Features a sleek metal electroplated magnetic buckle and a leather fixing strip for secure and stylish folding.
• Safety Protection: Equipped with a TSA-accepted combination lock for secure travel and hassle-free customs inspections.
• Pull Rod Design: Adjustable telescopic handle with three height settings for comfortable handling.
• Zipper Quality: YKK double-track anti-theft zipper, ensuring smooth operation and enhanced security.
• Innovative Folding Storage: Foldable design that doubles the storage capacity for more efficient packing and storing.

At JOLLYING, we strive to provide you with a seamless and reliable shipping experience to ensure that your orders reach you in a timely manner.

Order Processing

Once you place an order on our website, please allow 1-3 business days for us to process and prepare it for shipment. During peak season or promotional periods, processing time may be slightly longer, but we will do our best to send your order to you as soon as possible.

Free shipping is available for purchases over $100 at JOLLYING. If the purchase is less than $100, the customer will be responsible for the shipping fee.

Shipping Methods

We offer the following shipping methods for domestic and international orders:

• Standard Shipping: Estimated delivery within 10-15 business days.
• Express Shipping: Estimated delivery within 7-10 business days.
• International Shipping: Estimated delivery times vary depending on the destination country and shipping method selected.

Please note that delivery times are estimates and may vary depending on your location, shipping method selected, and other factors beyond our control.

Shipping Rates

Shipping rates are calculated based on the weight of your order, destination, and selected shipping method. You can view the shipping cost for your order during the checkout process before making a payment.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number and instructions on how to track your package. You can also track your order directly on our website by visiting the "Order Status" page and entering your order number and email address.

International Shipping

For international orders, please note that customs duties, taxes, and fees may apply upon delivery. These charges are the responsibility of the recipient and are not included in the total cost of your order or shipping fees paid to us.

Delivery Issues

If you encounter any issues with your delivery, such as delays, lost packages, or damaged items, please contact our customer support team at service@jollying.com with your order number and details of the issue. We will work with our shipping partners to resolve the issue and ensure that you receive your order as quickly as possible.

Contact Us

If you have any questions or concerns about shipping and delivery, please don't hesitate to contact us at service@jollying.com Our customer support team is here to assist you and ensure that your shopping experience with JOLLYING is hassle-free.

Q: How do I open and close the luggage?
A: When you receive the product, please move the sliding part of the TSA lock where the zipper hardware is stored in the direction of the red arrow. Pull the released zipper handle along the zipper rail to open and close the bag.

Q: How do I set the lock combination?
A: Set a PIN code to prevent unauthorized access to your luggage in case of mistaken or stolen luggage.
1. Set the dial to 0-0-0 (factory lock code)
2. Slide the release part to unlock the zipper handle
3. Use a sharp object such as a ballpoint pen to press the reset button to the right of the dial until you hear a click
4. Set the dial to your own PIN code
5. Slide the release part until you hear a click
You can also refer to the tutorial video

Q: I forgot the combination for my lock.
A: The factory default code is set to "0-0-0." *Please note. When setting your PIN, we recommend that you set a number that you are unlikely to forget and write it down somewhere.

Q: I don't have a key to fit into the TSA lock.
A: TSA locks are customs locks used for security checks on transit luggage and cargo. Customs has a special TSA unlocking key, which can be used to open the corresponding lock.

For further inquiries, feel free to contact us at service@jollying.com or visit our FAQ page for answers.