PEBBLE 20インチLite Pro 組み合わせ スーツケース

 JOLLYING Luggage | 5-Year Limited WarrantyDOTS Series

Damage Occurring During Transportation:

Upon arrival at your destination, immediately contact the airline or transportation provider if your luggage is damaged. Do not leave the arrival/baggage claim area until the issue is resolved. Airlines are responsible for luggage damage, but many only allow claims within 24 hours. Reporting the damage and submitting a claim on-site increases your chances of compensation. If you leave the airport before reporting, the airline may refuse to accept the claim.

At JOLLYING, we pride ourselves on our high-quality luggage and exceptional customer service. We believe in transparency and are committed to providing clear warranty coverage. Our warranty covers manufacturing defects and offers support for daily wear and tear as much as possible.

First Year of Use: Worry-Free Warranty

For the first year from the purchase date, we offer a worry-free warranty. If your luggage is damaged due to improper handling by the airline, accidents, or other situations affecting its use, we will repair or replace it. If the damage is irreparable, you are entitled to a free JOLLYING replacement.

Second to five Year: Comprehensive Maintenance and Repair

From the second year onwards, our warranty covers defects caused by manufacturing. If there are any issues, we will provide free repairs, depending on the availability of parts. We strive to offer long-term repair services, but if specific parts are no longer available due to design changes or production shutdowns, we will provide a replacement of similar value.

Beyond 5 Years:

While our warranty service ends after five years, our commitment to you does not. If repairable parts are available, we will provide them at the cost of shipping and components.

We focus on product sustainability and extending their lifespan. Our goal is to keep your JOLLYING luggage in optimal condition by providing maintenance and replacement parts. However, some accessories may no longer be available over time.

If you have questions or need assistance, our customer service team is always ready to help.

First Year: Worry-Free Guarantee

If any defects or damages are found within the first year, please contact us immediately. We promise comprehensive warranty services to ensure your product remains in top condition. This includes severe wear and tear, damage caused by accidents, and product damage due to improper airline or train handling that cannot be repaired. If the situation is irreparable, you are entitled to one free JOLLYING replacement.

For professional repairs, please contact the nearest authorized repair center. If shipping services are available in your location, we will cover the round-trip costs. If no repair center is available, we will send necessary parts and instructions for self-repair. Repair services in countries other than your purchase location may incur processing/handling fees, but parts will be provided free of charge. "Wear and tear" refers to long-term use that affects functional performance, excluding surface defects that do not impact functionality.

Second to five Year: Comprehensive Maintenance and Repair

During the second and five years, we provide thorough repair services for your JOLLYING products to keep them in the best possible condition.

Services include free product replacement or repair for any defects from normal use or production within five years. If manufacturing issues occur, JOLLYING reserves the right to make final interpretations and decisions.

- Shell Cracks: Generally irreparable, each case will undergo technical evaluation. Cracks from normal use are usually due to significant external impact and are not covered by warranty. We will attempt to restore functionality, though the appearance may be affected. If the crack is determined to be a design defect, we will offer a replacement. JOLLYING reserves the right to interpret shell defects.

- Appearance Damage: Scratches, dents, wear, stains, and discoloration are considered appearance damage. Dents may sometimes be repaired, but the outcome depends on the individual case. When no cracks or dents are present, appearance damage is not covered by the warranty. While we cannot guarantee restoration to the original state, we will do our best to assist.

- Normal Wear and Tear: There is no specific coverage, but we promise to replace standard damaged parts to extend the service life of your luggage, including handles, wheels, zipper heads, locks, and handles. Part availability will depend on inventory. If your model's accessories are unavailable due to design changes, we will help provide customized solutions.

Other Precautions: 

Excessive pressure, speed, weight, improper cleaning, extreme temperatures, acidic substances, solvents, moisture, sunlight, fabric wear, breakage, tearing, cutting, pulling, or fabric melting are not considered manufacturing defects and are not covered by warranty. 

From the second to the five  year, luggage that cannot be repaired due to accidental damage, appearance damage, or poor handling by airlines will not be replaced. The warranty does not cover damage or loss of components such as body fabric, shell, lining, zipper, or detachable accessories. Only manufacturing defects are covered.

After five Years of Use:

Thank you for choosing JOLLYING products for over five years. Our products are designed for long-term durability. Although the warranty has expired, older model accessories may have been discontinued after five years.

If parts are still in stock and the product can be repaired, we will charge a one-time fee for parts, plus shipping and repair costs. If it cannot be repaired, we will recommend a responsible approach and encourage you to continue using JOLLYING for your travels.

Luggage Warranty Does Not Apply To:

- Lost, contaminated, or unidentifiable proof of purchase, or inability to provide an online order number screenshot.

- Products purchased from unauthorized distributors, parallel imports, second-hand, refurbished, returned, or substandard items.

- Unauthorized assembly, modification, or repair.

- Situations not covered by our warranty policy will be provided with a repair quote; we can assist in claiming compensation from a third party or direct you to a repair center.

For more information or assistance regarding the warranty, please contact us. Refer to this page or an authorized dealer for the latest warranty information. We reserve the right to interpret, change, modify, add, or delete warranty terms at any time.

JOLLYING では、ご注文の商品がタイムリーに届くよう、シームレスで信頼性の高い配送体験を提供できるよう努めています。

注文処理

弊社 Web サイトでご注文いただいた後、ご注文の処理と発送の準備にjollinghk@outlook.com営業日を要します。繁忙期やプロモーション期間中は、処理に多少時間がかかる場合がありますが、できるだけ早くご注文をお届けできるよう最善を尽くします。

輸送方法

国内および海外からのご注文には次の配送方法をご利用いただけます。

• 通常発送： 3～7営業日以内に発送予定です。
• 速達配送: 1 ～ 3 営業日以内に配達予定です。
• 国際配送:推定配達時間は、選択した目的地の国と配送方法によって異なります。

配達時間は推定値であり、お住まいの地域、選択した配送方法、その他当社の制御できない要因によって異なる場合があることにご注意ください。

配送料金

配送料は、注文の重量、配送先、選択した配送方法に基づいて計算されます。支払いを行う前のチェックアウトプロセス中に、注文の送料を確認できます。

注文追跡

ご注文の発送が完了すると、追跡番号と荷物の追跡方法が記載された発送確認メールが届きます。また、「注文ステータス」ページにアクセスし、注文番号と電子メール アドレスを入力することで、当社の Web サイトで注文を直接追跡することもできます。

海外発送

海外からのご注文の場合、配送時に関税、税金、手数料が適用される場合がありますのでご了承ください。これらの料金は受取人の責任であり、ご注文の合計金額や当社に支払われた送料には含まれません。

配送の問題

遅延、荷物の紛失、商品の破損など、配送に関して問題が発生した場合は、注文番号と問題の詳細を添えて、カスタマー サポート チーム(jollinghk@outlook.com ) までご連絡ください。当社は配送パートナーと協力して問題を解決し、できるだけ早くご注文をお届けできるよう努めます。

お問い合わせ

配送や配達に関してご質問やご不明な点がございましたら、お気軽にjollyinghk@outlook.comまでお問い合わせください。当社のカスタマー サポート チームがお客様をサポ​​ートし、JOLLYING でのショッピング体験がスムーズであることを保証します。

JOLLYING では、ご購入に完全に満足していただきたいと考えています。何らかの理由でご注文にご満足いただけない場合は、安心してご利用いただけるよう、簡単な返金ポリシーを提供しています。

払い戻しの資格

払い戻しを受けるには、次のことを確認してください。

• 商品は未使用で、元の状態で、元のパッケージに入っています。
• 購入を証明するもの（注文確認メールや領収書など）を提出してください。

返金手続き

返金をリクエストするには、注文番号と返品の理由を添えて、カスタマー サポート チーム(jollinghk@outlook.com ) までご連絡ください。リクエストが受理され承認されたら、商品の返品方法についての指示を提供します。

返品の際の送料は、弊社の欠陥や過失による場合を除き、お客様のご負担となりますので予めご了承ください。返品が安全に届くよう、追跡可能な配送サービスのご利用をお勧めします。

返金スケジュール

返品が受領され検査されたら、返金の承認または拒否について通知します。承認された場合、返金が処理され、[番号を入力] 営業日以内に元のお支払い方法にクレジットが自動的に適用されます。

返品不可商品

以下のような一部の商品は返金不可となりますのでご了承ください。

• ギフトカード
• ダウンロード可能なソフトウェア製品
• パーソナライズまたはカスタマイズされたアイテム

破損または欠陥のある商品

破損または欠陥のある商品を受け取った場合は、すぐに問題を解決できるよう、すぐにjollinghk@outlook.comまでご連絡ください。返金または交換を処理するために、損傷または欠陥の写真証拠が必要となる場合があります。

お問い合わせ

弊社の返金ポリシーに関してご質問やご不明な点がございましたら、お気軽にjollyinghk@outlook.comまでご連絡ください。弊社のカスタマー サポート チームがお客様をサポ​​ートし、JOLLYING で前向きなショッピング体験をお楽しみいただけるようお手伝いいたします。